Customer Success Engineer

hace 6 meses

Bogota, Colombia Quorum Business Solutions A tiempo completo

**Customer Success Engineer - On Demand Accounting**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

**_

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

The Customer Success Engineer, Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.

**Responsibilities**
- Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
- Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Escalates more complex inquires to tier 3 Support.
- Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
- Creates and maintains OGsys product documentation and online training videos.
- Performs entry-level Quality Assurance testing for OGsys on Demand software development
- Develops/Maintains SOP for troubleshooting technical problems.
- Participates in oil & gas accounting training.
- Stays current with system information, changes and updates.
- And other duties as assigned.

**Requirements**:

- Bachelor’s degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.
- Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Fluent in English, both written and verbal

**Preferred Skills**
- Strong knowledge of oil and gas accounting principles preferred
- OGsys Experience is a plus

**Additional Details**

**_

**About Quorum Software**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

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