Bilingual Receptionist

The Central Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties
- Maintain compliance with all call center policies and procedures
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inbound referrals from multiple sources
- Follow communication “scripts” based on identification of customers’ needs
- Close calls by setting appointment
- Clarify information, research every issue and provide solutions
- Mastery of multiple product lines
- Update information in medical software(s)

Required Skills (What you must have)
- 0-3 years’ experience in a call center
- 2-4 years’ experience in a customer service sales role
- Have good telephone skills
- Willingness to adapt and continuously learn new information/systems
- Be detail oriented and task focused to ensure all policies and procedures are followed

Desired Skills (what we would like you to have)
- Excellent English (C1)
- Previous experience with Personal Injury and/or Medical Centers
- Familiarity with CRM systems and practices
- Be success-driven and metrics focused
- Extreme compassion to help those in need
- Have excellent verbal and written communication skills
- Be organized and professional
- Positive attitude

Application Question(s):

- Why is it important to maintain accurate medical records?

**Experience**:

- Call Center: 2 years (preferred)

**Language**:

- English (highly fluently) (required)