Guest Service Agent

hace 2 semanas

Cartagena, Colombia INTEGRIM A tiempo completo

Si cumples con el perfil no dudes en aplicar

Reconocido Hotel ubicado en Cartagena, esta en búsqueda de **Guest Service Agent**, con experiência de un año preferiblemente en el sector hotelero, con las habilidades como:
Capacidad de aprendizaje.
Paciencia y tolerancia
Organización y responsabilidad
Creatividad
Amabilidad
Empatía
Comunicación

Adicionalmente disfrutar del contacto con los clientes. Tener una voz clara y amable, ser servicial y profesional, Ser capaz de hacer las preguntas adecuadas para atender mejor las necesidades del cliente.

Este debe ser Técnico o Tecnólogo en carreras administrativas, hoteleras o afines, con algunas tareas especificas como:

- Informar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.
- Dar promociones del hotel y atractivos turísticos a cada cliente.
- Conocer los distintos traslados seguros y regulados que el huésped puede tomar; transfer, taxi, transporte público, entre otros.
- Reportar al jefe de servicio al cliente los incidentes diarios y comentarios relevantes para mejorar el servicio en el futuro.
- Resolver los problemas y manejar las quejas de cada huésped.
- Brindar soporte técnico a los demás departamentos, en caso de ser necesario.
- Lograr las satisfacción de cada cliente hospedado en el hotel.
- Mostrar un alto nível de profesionalismo, entusiasmo y conocimiento al desempeñar sus funciones.
- Aumentar los ingresos del hotel, utilizando técnicas de venta para promocionar los servicios adicionales del hotel.
- Contestar los correos electrónicos y reviews (reseñas) de los huéspedes.
- Entregar encuestas de satisfacción de clientes a cada huésped.

El horario ofrecido es:
1. De lunes a Sábados 47 horas semanales
2. Se ofrece contrato a termino indefinido con dos meses de periodo de prueba
3. Salario a convenir

Nota: Disponibilidad INMEDIATA

Tipo de puesto: Tiempo completo

  • Banquet Captain

    hace 2 semanas

    Cartagena de Indias, Bolívar, Colombia Hilton Cartagena Hotel A tiempo completo

    A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet...

  • Executive Housekeeper

    hace 3 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Director of Security

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Digital Marketing and Public Relations Manager

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • F&B Assistant Director

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Food & Beverages (Internship Opportunity) - Cartagena, Colombia

    hace 2 horas

    Cartagena, Colombia jobs.jobvite A tiempo completo

    WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!What is Selina?Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s...

  • Purchasing Manager

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Assistant IT Manager

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Assistant Manager of Engineering

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Hospitality Operations

    hace 2 horas

    Cartagena, Colombia jobs.jobvite A tiempo completo

    WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!What is Selina?Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s...

  • Spa Director

    hace 4 semanas

    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...