Airbnb Specialist

Shifts: 48 hours per week / rotating schedules / one day off per week / one weekend off per month

Sales Department

Freelance / Full time

Working from Home

About Us:
For over 15 years, Corporate Stays has been the trusted leader in providing exceptional temporary housing solutions across Canada. We specialize in premium, fully furnished residences that cater to the unique needs of professionals, families, and individuals in transition. Our expert team takes a personalized approach, collaborating with each guest to find the perfect match in terms of size, location, amenities, and budget.

Every Corporate Stays suite is meticulously designed by our company Casa Suarez and furnished to a five-star standard, offering the comforts and conveniences of home. With a vast network of over 10,000 suites in hundreds of cities, we can accommodate any requirement, whether it's for business travel, employee relocation, insurance claims, or extended stays.

Job Summary:
As an Airbnb Specialist at Airbnb, you will be responsible for managing our properties on the Airbnb platform to ensure an exceptional experience for our guests and maximize the performance of our properties. This role requires a deep knowledge of the Airbnb platform, exceptional customer service skills, and the ability to optimize listings to attract more guests and increase bookings.

Key Responsibilities:

- Listing Management: Create, update, and optimize property listings on Airbnb, ensuring that information is always up-to-date, accurate, and appealing to potential guests.
- Guest Communication: Respond quickly to guest inquiries and booking-related messages, delivering an exceptional customer service experience.
- Performance Optimization: Implement strategies to improve property visibility and occupancy rates, including managing pricing, promoting special offers, and monitoring market trends.
- Data Analysis: Monitor and analyze listing performance using analytics tools, making data-driven adjustments to maximize revenue and improve the guest experience.

Problem Resolution: Handle complaints and issues effectively and professionally to ensure guest satisfaction and maintain a high rating on the platform.

**Requirements**:

- Previous experience managing properties at Airbnb or in a similar role.
- Excellent skills interacting with guests and internal teams.
- Familiarity with the Airbnb platform and its tools.
- Ability to problem-solve and deliver an experience Ability to effectively manage multiple tasks and priorities.
- Results-oriented approach and ability to identify and implement improvements.