Multilingual Customer Service Supervisor

hace 2 semanas

Bogota, Colombia bet365 A tiempo completo

**Overview**:
**Operations**:
**Full Time**:
**Closes 17/07/23**:
**Bogotá**:
**Full Time**:
**Closes 17/07/23**:
**Who we are looking for**:

- A Multilingual Customer Service Supervisor to join our dynamic team to support the continued growth of the Company’s operation at our offices based in Bogotá.
- This is an excellent opportunity to progress your career in a diverse and innovative team that is focused on delivering an excellent customer experience.- This position is a key connection between the advisors, team leaders and management team. As a Customer Service Supervisor, you will work closely with managers, providing them with support on completing tasks, whilst maintaining a high level of organisation and accuracy to ensure all deadlines are met.- Relevant training will be provided from your first day on all aspects of the role including a 12 week training plan giving you the required skills and knowledge necessary to succeed in the role.
- A competitive salary and benefits package will be provided to the successful applicants.- In return, our current benefit package includes:
- Competitive salary
- Working 40 hours a week (5 days)
- Indefinite contract, plus legal benefits
- 20 days holidays plus public holidays, which are included in your holiday allowance, for a total of 38 days
- Paid Birthday off
- Career advancement and development opportunities
- Company bonus scheme
- Transportation Allowance
- Long service bonus
- Life insurance

**Preferred skills and experience**:

- Fluent/Native verbal and written communication in Brazilian Portuguese and Spanish.- Good verbal and written communication in English is essential.- Good IT skills.- Experience leading a team in a contact centre environment is preferable.- Self-motivation with ability to work effectively and efficiently under pressure.- Passion and enthusiasm for providing an excellent customer experience at all times.- Ability to plan, prioritize and balance workload efficiently and productively through effective time management, delegation and allocation of resource.- Ability to embrace change and lead by example.- Excellent problem solving skills.**Main Responsibilities**:

- Coaching and developing a group of advisors and team leaders to ensure customer experience is at the heart of what we do.- Preparing and undertaking coaching and feedback sessions in order to create development plans for the team members.-
- Driving team performance.- Recommending and driving change to improve performance, enhancing the customer experience.- Liaising and communicating with operational teams to ensure the customer expectations are met.**Want to become part of the team?**:
**The benefits of working with us**:
**Bonus Schemes**:
**Recognition for your performance and hard work.**:
**Employee Assistance Programme**:
**Supporting the wellbeing of you and your family.**:
**Life Event Gifts**:
**Your big occasions deserve to be celebrated.**:
**Long Service Awards**:
**A thank you for your dedication and loyalty.**:
**Still not found what you're looking for?**:

- View All Vacancies**Fill in your contact details below**:

- Full name-
- Phone Number- Job Reference- Please upload the following documentsSupported file formats:

.doc,.docx,.pdf
The file size cannot exceed 7MB.
The file name cannot include any special characters and/or empty spaces.
- Upload CV- Upload Cover Letter- Or write your cover letter belowSubmit Application**Can't find a vacancy that suits you?**:
**Leave your CV with us and we will contact you if a suitable opportunity comes up.**:
- What area of work are you interested in?- Marketing
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- Technology
- Trading
- Upload CVSubmit CV- We have received your details

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