Fraud Monitoring Leader

hace 4 meses


Colombia PayU A tiempo completo

**About PayU**

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

Be part of our PayU team We are looking for our next
**Fraud Monitoring Leader.**

**About the role**

To lead the Fraud Monitoring Unit, which manually evaluates each transaction that has been detained by the automatic model due to fraud suspicions to either approve or reject it. Evaluation includes activities such as contacting the buyer for identity verification, validating against historical information or reviewing similar transactions. The fraud monitoring unit operates on a 24x7 schedule.

What you¨ll do

1. Ensure that analysts perform the proper analysis to each transaction, in order to minimize the chargeback level of transactions that are reviewed and approved by the manual validation unit.

2. Execute quality control activities related to the process and provide constant feedback to each agent

3.Define the optimal shift mesh for the required operation (24x7)

4.Support the commercial team with specific requests related to particular merchant requirements on the fraud monitoring process

**Qualifications and Skills**
- Professional degreed in administrative areas
- 3 years experience in fraud prevention
- At least 2 years specific experience in a Fraud Monitoring or Operations unit
- Fluent English (advanced level)
- Excellent leadership skills
- Strong interpersonal and communication skills
- Microsoft Office: Word, Excel, Power Point skills

**About us**:
**Our Commitment To Building A Diverse And Inclusive Workforce**

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.



  • Colombia, Huila dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Colombia Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Partnerships Leader

    hace 2 días


    Colombia Deuna A tiempo completo

    About DEUNADEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by solving customer conversion, payment acceptance, and fraud prevention challenges with a single integration.With a recent $30M USD Series A funding, we operate in 5 LATAM countries and are seeking exceptional talent to join our team and drive our...

  • Partnerships Leader

    hace 1 semana


    Colombia Deuna A tiempo completo

    About us: DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on...


  • Colombia Norwegian Refugee Council A tiempo completo

    Ubicación:............. Cúcuta, Área Nororiente  Viajes..................... Permanente  Personas - 1  Tipo de contrato - Contrato a término fijo inferior a un año El Coordinador de M&E es responsable de asegurar el cumplimiento de los mínimos estándares de Monitoreo, evaluación y aprendizaje de NRC para la correcta gestión de programas y...

  • Team Leader

    hace 3 meses


    Colombia Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Medellín, Colombia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...

  • Team Leader

    hace 4 meses


    Colombia Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Medellín, Colombia*** Job Title: team leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...


  • Colombia Sezzle A tiempo completo

    About the RoleWe are seeking a highly skilled Chargeback Operations Analyst to join our team at Sezzle. As a Chargeback Analyst, you will play a critical role in supporting fraud monitoring and analyzing disputes filed against Sezzle. Your expertise will be essential in navigating complex issues and making recommendations to improve our...


  • Colombia, Huila Philips A tiempo completo

    **Job Title**: Hospital Patient Monitoring & Emergency Care Modality Sales Specialist Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we...


  • Colombia Viamericas A tiempo completo

    Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...


  • Colombia VIAMERICAS COLOMBIA S.A.S. A tiempo completo

    Descripción de la oferta**Duties and Responsabilities** - Monitoring, identifying, investigating, and responding to incidents. - Coordinating the implementation of all monitoring processes, needed to properly detect and respond to incidents. - Reporting on the status of security incidents, and all related metrics. - Optimizing processes and controls to...

  • Alliances Leader

    hace 4 meses


    Colombia Sofka A tiempo completo

    **Do you want to embark on a journey with purpose?***: In Sofka, we have a clear one: "We look after our surroundings, multiplying successful experiences..". Get your backpack ready and be part of this great adventure! **What are we looking for?**: People passionate about IT services, technology solutions and market trends. You have experience in creating...

  • Chargebacks Lead

    hace 1 semana


    Colombia Dlocal Corp A tiempo completo

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Partnerships Director

    hace 1 semana


    Colombia Deuna A tiempo completo

    About DEUNADEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by addressing the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.We operate in 5 LATAM countries and are seeking exceptional talent to join our team and drive our...


  • Colombia Norwegian Refugee Council A tiempo completo

    T he Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps...


  • Colombia Sezzle A tiempo completo

    Chargeback Analyst (AM Shift) About the Role: Sezzle is seeking a Chargeback Analyst to support fraud monitoring. As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case...

  • Senior Security Analyst

    hace 1 semana


    Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Semi Senior Security AnalystWe are seeking a highly skilled Semi Senior Security Analyst to join our team. As a key member of our Security Operations Center, you will play a critical role in supporting security incident investigation tasks, developing monitoring and analysis tasks for potential security incidents, and ensuring the...


  • Puerto Colombia Citi A tiempo completo

    The Latam CSC Markets Ops Control Coordinator is responsible to Plan, Implement and execute the control strategy for all the processes executed by LATAM Markets CSC, (Treasury Operations functions centralized for products as FX, Derivatives, MM of 18 countries in Latam) and keep a robust control environment for the unit. This position assists management in...


  • Colombia Norwegian Refugee Council A tiempo completo

    El propósito del cargo de Asistente Técnica/Técnico de Salud y Seguridad* (HSS) es contribuir y apoyar con sus competencias a las funciones de soporte y ejecución de actividades de la Unidad de Salud y Seguridad* (Health, Safety, and Security-HSS) de la Oficina País. Esta posición no implica la responsabilidad de la administración de personal, pero,...


  • Colombia SuperStaff A tiempo completo

    As a Quality Assurance Analyst, your primary role will be to uphold the highest standards of quality within the company. This includes performing regular audits, providing feedback, conducting coaching sessions, following up on action plans for underperforming and medium-performing agents, and providing necessary training for new team members to ensure they...