Supervisor, Field Service

hace 2 semanas

Mosquera, Colombia Flowserve A tiempo completo

Role Summary:
The Field Service Team installs, commissions, troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This position requires a field service supervisor who can manage day to day operations of the field service team as demanded by the clients and in line with the business processes. The supervisor will also be responsible for the health of the business by ensuring that Flowserve’s six core values are actively driven to the highest standard within the team.

**Responsibilities**:
To lead a culture of ongoing development for yourself and individuals within the team. Ensure we have trained Field Service Technicians to support all specialty equipment and develop the training plans for all of them. Make sure that the expertise/qualification levels of our FSTs are well balanced and are adequate for the installed base and services to be provided.

To recruit and retain a global and diverse workforce for the present and future, ensuring the Succession plans are in place for the critical roles within the team.

Actively support a positive SHEA culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Support the FST on the JSEA Completion, identify with them the potential hazards at site, and ensure these details are timely shared with the Onsite Services SHEA Manager.

Provide first line of supervision to the Field Service Technicians to manage daily priorities. Review and sign off the Field Service Reports prepared by the Field Service Technicians and ensure that they continue identifying pump/seal upgrade opportunities.

Demand the Sales/Commercial Operations Team the timely update of all the opportunities on the radar/local market thru Flowforce and AMP. Review with the FST Coordinator, the team availability and competencies to handle the product mix installed in the assigned region.

Complete Field Service Aftermarket Portal (AMP) scheduling actions as defined within field service process and ensure that field service technicians are able to execute their work instructions. Together with the Field Service Coordinator, validate that the quotations prepared by the ComOps Team are technically sound and are aligned with customer expectations.

Process and Technology. Ensure that the Field Service Technicians are trained and held accountable for using the standard Field Service operational procedures, forms and systems.

Ensure that a tool calibration program is in place and ensure that the Field Service Team has all the required tools to perform the Field Service activities. Support the Field Service Manager on developing the right Capital Plans to acquire new tools to perform the Field Service activities.

Meet, together with the Sales Team, the targeted accounts on the assigned region. Show to the key customers our current capabilities, the ones we plan to develop, and how the support provided during the last quarter/year has helped them on achieving their objectives (it might be reducing their maintenance spend, increasing the asset performance, reducing the Total Cost of Ownership, etc..).

Discuss with the FST the potential upgrades that might be applicable on the assets that they are servicing, and ensure that our FST proactively detects them during their missions. Measure our success on capturing PT Business in each service job.

Drive down the job close out cycle time, ensure quick invoicing and collection of receivables as a contributor to the Primary Working Capital Optimization. Analyze, review and escalate any potential problematic / Low Cost Margin job to the Onsite Services Director / Sales Leadership.

Work together with the FST Coordinator on preparing the financial and utilization forecast.

Other duties as assigned

**Requirements**:
Must have relevant academic qualifications. Eg College certificate/diploma Five+ years of experience in mechanical field service required.

Skilled and knowledgeable in the removal, repair, and installation of single stage and multistage pumps, and in the operational conditions and performance of rotating equipment required.

Experience in the chemical, power, and/or oil and gas industries strongly preferred.

Supervisory or other leadership experience that demonstrates an ability to lead, motivate, and develop others, highly preferred.

Ability to develop and sustain a vision of technical excellence and customer service that is shared by the entire team.

Must have a collaborative style that encourages the free flow of communication, removes obstacles, and promotes problem solving and teamwork.

Able to remain calm and even tempered in the face of challenges, demands, and deadlines.

Communicates effectively, orally or in writing, conveying difficult messages when required to do so.

Can lead a team to meet deadlines whilst maintaining the required standards.

Takes responsibili

  • Supervisor, Field Service

    hace 2 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    **Role Summary**: The Field Service Team installs, commissions, troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This position requires a field service supervisor who can manage day to day operations of the field service team as demanded by the...

  • Field Service

    hace 4 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    **Role Summary**: Provide technical support to the customer in rotary equipment (mechanical seals, sealing plans, centrifugal pumps, positive displacement pumps, auxiliary systems, etc.). Perform support and technical assistance in maintenance operations, pre-commissioning, commissioning and start-up of mechanical seals, sealing plans and pumping equipment...

  • Field Service

    hace 3 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    **Role Summary**: Provide technical support to the customer in rotary equipment (mechanical seals, sealing plans, centrifugal pumps, positive displacement pumps, auxiliary systems, etc.). Perform support and technical assistance in maintenance operations, pre-commissioning, commissioning and start-up of mechanical seals, sealing plans and pumping equipment...

  • Field Service Rep

    hace 4 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • Field Service Rep

    hace 4 semanas

    Mosquera, Nariño, Colombia Flowserve A tiempo completo

    **Descripción de la compañía**: Si lo que está buscando es una cultura de excelencia, innovación y propiedad, considere poner en movimiento su experiência en Flowserve. Como contribuyente individual o como líder de personas, la mentalidad de su empresa garantizará la posición de Flowserve como el estándar global en soluciones de control de flujo...

  • Field Service Rep

    hace 3 semanas

    Mosquera, Nariño, Colombia Flowserve A tiempo completo

    **Descripción de la compañía**: Si lo que está buscando es una cultura de excelencia, innovación y propiedad, considere poner en movimiento su experiência en Flowserve. Como contribuyente individual o como líder de personas, la mentalidad de su empresa garantizará la posición de Flowserve como el estándar global en soluciones de control de flujo...

  • Técnico en Desarrollo Urbano

    hace 2 días

    Mosquera, Colombia KHUMA COACHING A tiempo completo

    Job Description\We are looking for an Environmental Specialist to join our team at KHUMA COACHING.\About the Role\The successful candidate will be responsible for:\\Sales of products and services related to environmental management.\Collaboration with the management team to implement sustainability projects.\Analysis of client needs and development of...

  • Flowserve Expeditor

    hace 23 horas

    Mosquera, Colombia Flowserve Corporation A tiempo completo

    As a leading manufacturer and aftermarket service provider of comprehensive flow control systems, Flowserve Corporation is dedicated to supporting 10,000+ customers worldwide who supply energy, fresh water, pharmaceuticals, and other essentials. Our global reach combined with local presence enables us to approach each situation with ingenuity and...

  • HR Coordinator

    hace 11 horas

    Mosquera, Colombia The Ward Law Group, PL A tiempo completo

    Company Description The Ward Law Group, voted best places to work for the past two years is where your work really matters Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the...

  • Production Supervisor, Level 2

    hace 4 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • HR Coordinator

    hace 1 día

    Mosquera, Colombia The Ward Law Group, PL A tiempo completo

    Company Description The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the...

  • HR Coordinator

    hace 21 horas

    Mosquera, Colombia The Ward Law Group, PL A tiempo completo

    Company Description The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the...

  • Expeditor

    hace 2 días

    Mosquera, Colombia Flowserve Corporation A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Buyer Associate

    hace 4 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • Pumps Application Engineer

    hace 6 días

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Applications Engineer

    hace 2 semanas

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Engineer Ii

    hace 4 semanas

    Mosquera, Cundinamarca, Colombia John Crane A tiempo completo

    **Company Description** John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a...

  • Latin America Sales Manager

    hace 1 semana

    Mosquera, Nariño, Colombia Flowserve Corporation A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...