Quality Analyst

hace 2 semanas


Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
To audit the quality of service provided by service advisors through monitoring interactions across various channels, ensuring compliance with designed and implemented processes, and guaranteeing an excellent customer experience. Establish action plans and follow-up procedures to meet Quality indicators.

Como parte de Rappi, serás responsable de:
Interaction Monitoring:
- Monitor historical, real-time, or predictive interactions across different service channels, ensuring accurate measurement of customer experience and process execution audits.- Analyze and interpret results from Quality monitoring of service advisors, correctly evaluating and assigning quality scores to audits.- Monitor, provide feedback, and support new hire groups, evaluating both the training process and identifying additional support needed by service advisors.

Quality Findings Management:
- Identify and manage quality findings detected from monitoring, reports, or operation service alerts.- Generate, manage, and follow up on alerts issued from Quality to different operational areas, cross-functional support teams, and Rappi's business area.

Efficient Workflow Management:
- Effectively and efficiently complete assigned tasks related to monitoring, feedback, activities, and goals within the role.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Minimum 1 year of experience in a Contact Center as a Quality Validator/Auditor or Quality Monitor.- Technical degree, associate degree, or bachelor's degree in fields related to administration, industrial engineering, or similar.- Basic knowledge of SQL (queries).- Experience in managing operational staff in a Contact Center.- Intermediate proficiency in Excel.

Tipo Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_


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