Restaurants Support

hace 1 mes


Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
We are seeking a highly skilled and analytical individual to join our restaurant team as a Customer Service Data Analyst.

As a key member of our team, you will be responsible for collecting, analyzing, and interpreting customer service data to drive actionable insights and enhance our overall restaurant experience.

Como parte de Rappi, serás responsable de:
- Collect, process, and analyze customer service data from various sources, identify trends and provide strategic recommendations to improve service levels;- Develop and maintain data dashboards and reports to visualize key performance indicators (KPIs) and metrics related to customer service;- Collaborate with the customer service team to establish performance goals and carry out specific data analysis and deep dives, generating insights to support decision-making;- Stay updated on industry trends and best practices in customer service analytics, proposing innovative approaches to improve data collection, analysis, and reporting processes.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Proactive, analytical, data-driven individual;- Bachelor's degree in Business Analytics, Data Science, Statistics, or a related field;- A master's degree is a plus;- Proven experience (1 year) in data analysis;- Proficiency in data analysis tools such as Excel, SQL or Python. Proficiency with data visualization tools like Power BI;- Detail-oriented with strong organizational skills, capable of meeting deadlines in a fast-paced environment;- Ability to work collaboratively in a team and customer-centric mindset.

Tipo Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_



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