Regional Service Delivery Leader
hace 7 meses
Hi, I'm
Karen Maldonado
, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.
We are looking for a Regional Service Delivery Leader who will:
- Reporting into the Head of Global Services and Delivery, this role will develop and lead a best-in-class regional service delivery organization
and will be responsible for the following.
- Create and execute a compelling vision for how to provide an exceptional customer experience.
- Continuously enhancing key business processes with a relentless focus on operational and delivery excellence, bringing business value to customers, and improving our agility, reliability, and efficiency.
- Collaborate across services practice areas to develop a comprehensive CSG delivery methodology that positions the company in a leadership position within the solutions industry.
- In partnership with the CBUs, will support strategy to increase revenue and sales bookings.
- Identify issues and risks in a timely manner and implement appropriate risk responses and contingency plans.
- Manage the regional Services Delivery P&L and forecasting to ensure revenues and margins are met or exceeded on a quarterly or annual basis.
- Responsible for effective demonstration of leadership and managerial practices to include: the identification and recruitment of key strategic
talent, providing day-to-day leadership to the business teams, distribution and explanation of account plans, the establishment of clear roles,
responsibilities, and/or accounts for team members, as well as the overall coaching and performance management of a high performing team.
- 12+ years experience of service delivery in a multi-product global services delivery environment, within the telecommunications (OSS/BSS) sector.
- 10+ years of leadership experience with demonstrated success building and leading support and delivery teams.
- English, Spanish and Portuguese proficiency in a business environment.
Our Guiding Principles
- Impact_
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
- Integrity_
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
- Inspiration_
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental and Medical
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Location(s):
Colombia Remote
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