Associate Wfm Capacity Planner

hace 2 semanas


Bogota, Colombia UnitedHealth Group A tiempo completo

The more the healthcare system changes, the more certain values count. Like quality, patient-centered care, compassion, and a dedication to go the extra mile. As part of the Optum team, you will develop different skills in a variety of settings. You'll gain a deep sense of satisfaction knowing that you're helping to create a more efficient and effective healthcare system for all.

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.

**Key Responsibilities**:

- Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
- Learn and develop skills to be able to effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
- Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations.
- Provide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business.
- Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies.
- Be part of the annual budgeting exercise with the finance & business.
- 1+ year of experience planning & forecasting
- 2+ year overall experience of in workforce management with a large global call center
- Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multivariant regression, moving averages, etc.
- Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts).
- Strong Excel skills with preferred experience in or knowledge of third-party capacity planning tools
- Strong quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends, and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends.
- University degree or currently coursing Engineering, Administration, economics or related fields such as Operations Research, Statistics, Quantitative Methods.

Careers with Optum. Here's the idea. We build an organization, around one big goal; to make the health system work better for everyone. So whether it's how we use the vast amount of health information that has been universally accumulated, or how we guide health or lifestyle decisions, or how we manage pharmaceutical benefits for millions of people, our first goal is to leap beyond the status quo and discover new ways to serve people. Optum, part of the UnitedHealth Group family of businesses, brings together the brightest minds and pioneering ideas about where the health system should go to achieve its greatest potential. Which for you means working in highly productive teams that tackle the most sophisticated problems that really matter. Optum, incredible ideas in an incredible company and a unique opportunity to do **the best work of your life. **SM**

**Key words**:WFM, Workforce, WFM, Scheduler, Data, Workforce Management, Reporting, Bilingual, BPO, Call Center, Bogota, Colombia.


  • Wfm Specialist Ii

    hace 1 semana


    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. This environment gives our people the opportunity to home current skills and build new capabilities, while discovering their genius. The Workforce Management Analyst will monitor...

  • Sr. Master Planner

    hace 4 semanas


    Bogota, Colombia Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...


  • Bogota, Colombia United Nations A tiempo completo

    This position is located in the Regional Office for the Andean Region and the Southern Cone in Colombia (ROCOL), Division of Operations (DO), United Nations Office on Drugs and Crime (UNODC) in Colombia. The Associate Programme Officer (Technical Coordination, Chemical Disposal Latin America and the Caribbean) will work under the overall guidance of the...


  • Bogota, Colombia ELEVATE A tiempo completo

    **Associate JD LATAM** **Role** Associate, Sustainability Consulting, LATAM (Responsible Sourcing, Supply Chain, Human Rights and Business) **Location** Colombia, Bogotá D.C. **Who we are** ELEVATE is an industry leader in sustainability and supply chain services globally, with more than 17 years’ expertise in designing, building and managing...

  • Demand Planner

    hace 6 días


    Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Develops, integrates and provides account or brand-specific forecasts for internal sales and operations planning which includes replenishment data, point-of sale data, sales promotion information, marketing plans, manufacturing...


  • Bogota, Colombia Center for Reproductive Rights A tiempo completo

    **Job Title**: Associate, Operations Latin American and the Caribbean **Department**: Global Operations **Center Background**: The Center for Reproductive Rights (the Center) is a global human rights organization working to ensure that reproductive rights are protected in law as fundamental human rights around the world. With offices in New York City, New...

  • Associate Consultant

    hace 4 semanas


    Bogota, Colombia Insharo Consulting A tiempo completo

    **Overview**: **Values** At Insharo, we value professionalism, positive teamwork, and fast learning attitudes. Insharo is an environment that encourages open learning as well as a thinking outside-the-box mentality that consequently offers space for creativity and talent. **Responsibilities**: - Organize and execute assigned business projects on behalf of...


  • Bogota, Colombia United Nations Development Programme (UNDP) A tiempo completo

    **Job Identification** - 15819 **Locations** - Bogota, Colombia**Posting Date** - 01/23/2024, 07:53 AM - 02/06/2024, 10:59 PM **Job Schedule** - Full time **Agency** - UN Volunteers **Grade** - G6 **Vacancy Type** - Fixed Term **Practice Area** - Management **Bureau** - UNV **Contract Duration** - 2 Year with Possibility for extension **Education &...


  • Bogota, Colombia IFC Systems Corporation A tiempo completo

    **Associate Investment Officer** **Job #**: - req20887**Organization**: - IFC**Sector**: - Investment**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English**Preferred Language(s)**: - Spanish, Portuguese**Closing Date**: - 2/7/2023 (MM/DD/YYYY)...


  • Bogota, Colombia AstraZeneca A tiempo completo

    The LSAD is responsible to ensure that sites are identified, site qualifications performed, set up, initiated, monitored, closed and documentation archived. To lead Local Study Team(s) (LSTs) at country level to deliver committed components of clinical studies according to agreed resources, budget and timelines complying with AZ Procedural Documents,...


  • Bogota, Colombia AstraZeneca A tiempo completo

    The LSAD is responsible to ensure that sites are identified, site qualifications performed, set up, initiated, monitored, closed and documentation archived. To lead Local Study Team(s) (LSTs) at country level to deliver committed components of clinical studies according to agreed resources, budget and timelines complying with AZ Procedural Documents,...


  • Bogota, Colombia World Resources Institute A tiempo completo

    **About the Program**: The WRI Ross Center for Sustainable Cities (Cities Program) helps to transform cities into compact, connected and resilient spaces that provide healthy, accessible and prosperous living environments for their residents. We coordinate the Cities Program’s extensive technical and practical expertise through eight integrated solution...

  • Workforce Supervisor

    hace 3 días


    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** **About the Job** **As Workforce Supervisor, You Will** - Evaluate forecasting and capacity models to give recommendations for long term staffing needs - Provide clear communication of the forecasted workload, changes, assumptions and inputs - Escalate discrepancies in data to management with recommendations for action - Work with...


  • Bogota, Colombia World Bank Group A tiempo completo

    **Job #**: - req20887**Organization**: - IFC**Sector**: - Investment**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English**Preferred Language(s)**: - Spanish, Portuguese**Closing Date**: - 2/7/2023 (MM/DD/YYYY) at 11:59pm...


  • Bogota, Colombia Ria A tiempo completo

    Coordinate the FIU Team and support to Compliance Officer in the business case according to the capacity of the Compliance Team in Ria Colombia. - Collaborate with the Senior Management in the overall administration of these activities for the company. - Liaise with local regulators Central Bank, the Financial Intelligence Units and other relevant...

  • Operations Manager I

    hace 4 semanas


    Bogota, Colombia PK Global A tiempo completo

    Job Title: Operations Manager I **Job Description**: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level...


  • Bogota, Colombia Amazon Operation Serv Colombia A tiempo completo

    1+ years of tax, finance or a related analytical field experience - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL Key job responsibilities Position Responsibilities: - Develops projects of Machine...


  • Bogota, Colombia ELEVATE A tiempo completo

    **Consultant JD LATAM** **Role** Consultant, Sustainability Consulting, LATAM (Responsible Sourcing, Supply Chain, Human Rights and Business) **Location** **Bogota, Colombia** **Who we are** ELEVATE is an industry leader in sustainability and supply chain services globally, with more than 17 years’ expertise in designing, building and managing...


  • Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Bogota, Colombia AECOM A tiempo completo

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...