Strategy Sr Analyst
hace 4 días
Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos
¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.
Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.
¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi
Revisa cómo impactarás nuestro ecosistema:
The Customer Experience Sr Strategy Analyst will play a pivotal role in analyzing customer dissatisfaction, identifying root causes, and developing strategic initiatives to meet DSAT targets and enhance overall customer satisfaction. This role requires a deep understanding of data analysis, customer behavior insights, and strategic thinking.
Como parte de Rappi, serás responsable de:
Main Responsibilities- Satisfaction performance: Track and report on quality and effectiveness of implemented strategies, identifying opportunities and propose iterations to meet / exceed DSAT/CSAT targets.
- Moreover, conduct detailed analysis of customer feedback, support opportunities, and various data sources to identify trends and root causes of dissatisfaction.- Analytics: Extract, digest and visualize data through SQL and Power BI, providing reports and dashboards that allow your team and cross-functional partners to make timely/well informed decisions.- Cross-functional collaboration: Partner with cross-functional stakeholders such as regional leaders, SP&A, operations, product teams among others. Providing robust documentation to describe approach and insights, communicating key messages clearly to inform proposed strategic approach.
Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
Key Requirements- Desired work experience: 2+ years- Work experience as a business or data analyst- Background in making data-backed decisions, executing business cases and coordinating with multiple stakeholders- Experience in the use of SQL- Languages: English (Bilingual)- Strong sense of ownership and bias for action
Desired requirements- Open to any professional paths; ideally has entrepreneurial, consulting or banking background.- Work experience as a business/data analyst.- Experience with data visualization tools is a plus. (PowerBI and/or Tableau)- Languages: Spanish/ English
Tipo Empleador:
Regular
Empleador:
Rappi Technology Colombia
Para más información consulta nuestra pagina web
y revisa nuestras reseñas en Glassdoor
Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_
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