Remote Client Success Agent
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MerchantSpring is a SaaS platform helping brands, agencies, and marketplace sellers optimize performance across major channels. The Client Success Agent will be the first line of contact for inbound client support, troubleshoot issues, and guide customers through best practices to ensure a high-quality experience.
You will work with cross-functional teams to deliver a responsive, professional client-focused service, educate clients on platform usage, and promote self-service adoption while