Supervisor – Homecare Services Account | On-site Bogotá
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EXECUTEL - Bogota, D.C., Capital District, Colombia
We are seeking a proactive and organized Supervisor to lead a team related with homecare. This role is key to maintaining service consistency, operational efficiency, and strong client relationships.
Key Responsibilities
- Oversee daily performance and attendance of coordinators, intake agents, and HR assistants.
- Track and report key performance indicators (KPIs) related to service quality, responsiveness, and compliance.
- Provide ongoing coaching and development to improve team performance.
- Serve as the primary point of contact between the team and Executel’s Operations Manager.
- Facilitate collaboration between operations, recruitment, and client contacts.
- Assist in resolving escalations and maintaining workflow efficiency.
Required Qualifications
- Minimum 1 year of supervisory experience in administrative, healthcare, or BPO environments.
- Strong leadership, communication, and organizational skills.
- High proficiency in English (C1 level).
- Familiarity with homecare coordination or HR support functions is preferred.
- Ability to manage remote client interactions.
- Currently living in Bogota.
Are you ready to lead a dynamic team and make a meaningful impact in the homecare sector?
Apply today and join Executel in delivering exceptional service and operational excellence.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Technology, Information and Internet
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