Platform Support

Sonatype, a leader in software supply chain management, is seeking a Senior Technical Support professional in Bogotá to troubleshoot complex enterprise solutions and reproduce defects for product engineering. You will work with Java-based web applications, REST APIs, and cloud environments (AWS/Azure/GCP) while leveraging Docker/Kubernetes in deployment...

Capgemini Engineering in Bogotá, Colombia, is seeking a skilled Support Engineer to provide operational and troubleshooting support for Kubernetes-based platform services, Port.io, and Argo DevSecOps. You will collaborate with developers, operations teams, and clients to ensure stability, performance, and reliability. The role emphasizes container...

Mroads is seeking Lead support engineers to be the first line of support for our AI platform in Bogotá. You will triage ServiceNow tickets, assist product teams with APIs, and debug production issues while escalating to engineering when needed. This role is not a traditional help desk; issues span LLM gateways, workflow engines, Kubernetes services, and...

Capgemini Engineering is seeking a skilled Support Engineer to provide operational and troubleshooting support for Kubernetes-based platform services, including Port.io and Argo DevSecOps. You will monitor health, investigate networking, storage, and deployment issues, and collaborate with developers to improve stability. Ideal candidates have strong...

Prometeo Talent is hiring a Technical Support Representative for a fast-growing US SaaS company serving construction permitting customers. This remote, phone-driven role supports contractors across the US, guiding them through platform navigation, filings, and workflows to keep projects moving.The ideal candidate brings at least 2 years in customer service...

RECLUTAMIENTO seeks an IT Product Support specialist to provide Level 2 support for our global eQMS platform, triaging incidents, investigating issues, and guiding resolutions with the teams. Responsibilities include go-lives, hypercare, migrations, and releases; following ITIL and GAMP5; maintaining documentation and knowledge base; and communicating in...

Keen in Bogotá invites an experienced Senior Customer Support Advisor (English Speaking) to join our in-office team. You will troubleshoot complex software and hardware platforms, manage multiple conversations, and ensure high CSAT in a fast-paced, data-driven environment.The role requires 2–4+ years in customer support, strong English, and the ability to...

Company Description Job Description What you'll bring You are a recent graduate with less of two years of work experience. You have a foundational knowledge of customer service, workflow management, and data handling. Familiarity with how service requests are processed, a methodical and organized approach to work, and a willingness to learn established...

SAP Next Gen – Commercial Sales Support for SAP Business AI Platform Full-time What you'll bring You are a recent graduate with less of two years of work experience. You have a foundational knowledge of customer service, workflow management, and data handling. Familiarity with how service requests are processed, a methodical and organized approach...