Logistics Specialist
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Strong English and Chineese verbal and written communication skills is a MUST. #LI-Onsite
Role Overview
This role supports U.S.-based logistics environments and may be assigned to operational, administrative, or accounting-related functions such as dispatching, shipment tracking, documentation, billing support, accounts payable, accounts receivable, and cash application, depending on business and client needs.
Key Responsibilities:
- Support day-to-day logistics and transportation operations in alignment with client requirements, SLAs, and internal procedures.
- Coordinate with internal teams, carriers, drivers, vendors, and clients to ensure operational continuity and service quality.
- Monitor shipments, loads, and operational milestones, ensuring visibility and timely follow-up across the logistics lifecycle.
- Track and document shipment activity, operational updates, financial data, and resolutions in internal systems (TMS, ERP, CRM, or client platforms).
- Identify operational, documentation, or financial discrepancies and escape issues according to established guidelines.
- Support customer-facing and carrier-facing communications related to operational status, billing, or payment inquiries.
- Assist with documentation, reporting, and administrative tasks related to logistics and accounting support functions.
- Ensure compliance with operational procedures, documentation standards, confidentiality requirements, and client-specific guidelines.
- Contribute to process improvement, data accuracy, and operational efficiency initiatives.
- Perform other duties related to logistics and operational support as assigned, in accordance with business and client requirements.
Requirements: Experience, Education & Skills:
- Previous experience in Customer service, logistics, transportation, operations support, or customer support roles (minimum 2 years of experience).
- Strong organizational and multitasking skills.
- Ability to work in fast-paced, time-sensitive environments.
- Strong problem-solving skills and attention to detail.
- Basic computer proficiency and ability to work with operational systems.
- Availability to work assigned schedules based on operational needs.
- Availability to work on site.
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