Storage SME: IBM TSM
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HCL Technologies Limited seeks a Subject Matter Expert (Support & Operations) in Bogotá, Colombia to lead escalation resolutions for IBM Tivoli Storage Manager and EMC Data Domain. You will mentor staff, develop SOPs, and ensure changes are implemented per protocols while driving capacity planning and customer satisfaction.
The role requires strong analytical and communication skills, with a focus on delivering high-quality service and proactive stakeholder engagement.