Collaboration Consultant

Recruitment Manager (Hiring for both USA and Canada)

Provides administration and support for various platforms, diagnosing and resolving infrastructure issues, and ensuring compliance with company standards. Plays a critical role in maintaining and enhancing our technological infrastructure, with a specific focus on the Slack and Miro Environments.

Key Responsibilities

Workspace/Team Administration

• Setting up and configuring the workspace/team.
• Managing user access, permissions, and security settings.
• Ensuring the correct apps and integrations are installed and configured.

Security & Compliance Management

• Ensuring that the workspace/team complies with company policies and industry regulations.
• Managing data retention and backups.
• Implementing security best practices (e.g., enabling two-factor authentication, setting up security alerts).
• Understanding and managing enterprise security features.

User Support and Onboarding

• Leading the onboarding of new users, ensuring they are familiar with features and best practices.
• Providing ongoing support for troubleshooting technical issues or operational questions.
• Educating the team about etiquette and optimal use of teams, channels, integrations, and features.
• Promoting effective communication practices within the organization.
• Ensuring that the tools are used efficiently for team collaboration, minimizing noise, and enhancing productivity.
• Managing notifications and alerts to avoid information overload.

Integration Management

• Configuring and maintaining integrations with other tools such as Google Workspace, Microsoft 365, Zoom, and other third-party apps.
• Monitoring the usage of integrations to ensure they support business needs.

Analytics & Reporting

• Tracking usage patterns and engagement metrics to optimize use.
• Providing insights into user activity to drive improvements in communication and workflow.
• Managing reporting tools for activity audits.

Change Management & Adoption

• Leading initiatives to encourage proper usage and adoption.
• Stay informed about new features and updates and implement them in the environment.
• Managing any transitions, such as migration.

Leadership & Cross-Functional Collaboration

• Collaborating with team leaders and other stakeholders to ensure usage aligns with organizational goals.
• Troubleshooting and resolving cross-departmental communication challenges.

Technical Troubleshooting

• Resolving technical issues related to integrations, user permissions, or system outages.
• Understanding and diagnosing problems related to app performance or connectivity issues.

Knowledge of Slack/Miro Features & Customization

• Staying up-to-date with features, including custom workflows, automation tools and advanced settings.
• Customizing for the needs of different teams and departments.

Qualifications

Education

Bachelor’s degree in computer science, Information Systems, Software Engineering, or a related field.

Experience

• 5–8 years of experience in digital collaboration platforms, content management systems, or web application development.
• At least 3+ years of hands‑on experience with Enterprise Slack Administration Console and Miro Administration Console for Enterprise.
• Proficiency in low‑code workflow management and creation
• Expertise in building and managing automation pipelines in Slack.
• Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues.
• Strong understanding of IT policies, procedures, standards, and best practices.
• Effective communication and collaboration skills, with the ability to work well in a team‑oriented environment.
• Flexibility to provide off‑hours support as required.