Delivery Program Manager – DSD

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Delivery Program Manager – DSD

Project Manager I

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

UST is searching for an experienced Delivery Program Manager to lead and oversee strategic programs across DSD domains. The role is responsible for end-to-end program delivery, stakeholder management, financial governance, risk mitigation, and ensuring business value realization.

The Opportunity

• Lead and oversee multiple projects and programs from initiation through execution and closure
• Define program roadmaps, delivery plans, milestones, and success metrics aligned with organizational objectives
• Manage project dependencies across business, technology, and vendor teams
• Collaborate with senior business stakeholders across DSD domains
• Facilitate executive reviews, steering committee meetings, and program status reporting
• Serve as primary point of contact for program escalations and strategic decision‑making
• Monitor financial performance, manage program budgets, and track resource allocation
• Support commercial planning and business case development for new initiatives
• Identify, assess, and mitigate program risks, issues, and dependencies
• Monitor project health and implement corrective actions as needed
• Ensure timely delivery within scope, budget, and quality expectations
• Support DSD and Digital Transformation initiatives through cross‑functional coordination
• Drive process optimization and automation initiatives within DSD operations
• Ensure adherence to quality standards, delivery methodologies, and compliance requirements
• Build strong relationships across internal and external teams
• Drive continuous improvement and best practices across program delivery
• Ensure adoption and business benefits realization from technology investments
• Establish and maintain governance frameworks for delivery excellence

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Program and portfolio management expertise
• Stakeholder management and executive communication
• Budget management, forecasting, and financial oversight
• Risk identification and mitigation
• Project health monitoring and quality assurance
• Problem-solving and analytical thinking
• Decision‑making and strategic planning
• Cross‑functional team leadership
• Process optimization and automation
• Proficiency in project management and reporting tools
• DSD (Digital Supply Demand) domain expertise
• Agile, Scrum, Waterfall, and hybrid delivery methodologies
• Governance frameworks and compliance standards
• Business case development and investment tracking
• Commercial planning principles
• Technology and digital transformation initiatives
• Change management and benefits realization
• 10–15+ years of overall professional experience
• Significant experience in program and portfolio management
• Proven track record delivering complex cross‑functional business and technology initiatives
• Experience managing large‑scale projects from initiation through closure
• Experience managing program budgets and resource planning
• Exposure to cloud, data platforms, AI/ML, and DSD technologies
• Preferred Certifications
• PMP (Project Management Professional)
• PgMP (Program Management Professional)
• PRINCE2
• Agile/Scrum certification
• Experience leading enterprise digital transformation programs

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning