Oracle OFS

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT:

At Apex IT, we’re not just consultants; we’re transformation partners. As a global firm, we deliver award-winning Salesforce and Oracle solutions, helping organizations achieve operational excellence and elevate customer, employee, and student experiences.

Our team specializes in unlocking the transformative power of Salesforce and Oracle platforms to drive business growth and success. We deliver end-to-end Salesforce services, guiding businesses through every phase—from strategic planning and configuration to seamless customization and integration.

For Oracle Cloud applications, we offer end-to-end consulting, implementation, and migration services. Whether it’s Oracle CX, HCM, ERP, SCM, or EPM, we empower businesses to unlock the full potential of cloud technology, enhancing agility, scalability, and operational efficiency.

We also go beyond consulting. Through Apex Theorem, our digital marketing agency, we create smart, results-focused strategies that help businesses connect with their customers, increase leads, and grow revenue. We’re passionate about making technology work for you.

With our headquarters in the US and a strong business unit in India, we’re thrilled to expand into Colombia. This expansion will allow us to leverage Colombia's vibrant tech talent pool to drive innovation across Latin America.

Job Title: Product Owner Oracle Field Services & Oracle Fusion Services

Reports to: LATAM Vice President

Work Location/Travel: Remote within Colombia or on-site at client locations. Occasional travel (up to 20%) may be required for client engagements.

Job Summary:

We’re seeking driven and passionate professionals to join our growing team in Colombia. You’ll collaborate with global experts on cutting-edge projects, deliver tailored solutions for clients, and play a key role in establishing Apex IT’s footprint in LatAm. This role offers a unique blend of remote/hybrid work, professional development, and opportunities to innovate.

The Product Owner – Oracle OFS & FFS is responsible for managing and continuously improving Oracle Field Service and Service capabilities, partnering with business and IT teams to optimize service operations, prioritize enhancements, and drive the product roadmap.

Essential Functions:

• Lead functional support, process stabilization, enhancements, integrations, and continuous improvement initiatives across Oracle Field Service and Oracle Service capabilities.
• Support key Oracle Field Service processes, including scheduling, dispatch, routing, mobile workforce management, technician assignment, route optimization, SLA management, parts coordination, service completion, reporting, and real-time operational visibility.
• Support Oracle Service capabilities, including service request management, customer communications, account and contact management, standardized service workflows, reporting, and issue resolution.
• Partner closely with Service Operations, Field Operations, IT, and business stakeholders to understand business needs, resolve functional issues, stabilize processes, and identify opportunities for improvement.
• Evaluate and prioritize enhancements based on business needs, operational impact, service delivery requirements, and overall business value.
• Support cross-functional process alignment and ensure Oracle solutions effectively integrate with related business processes and systems.
• Develop and maintain the Oracle Field Service and Service product roadmap, including enhancements, integrations, automation, reporting, and future capabilities.
• Identify opportunities to improve service delivery, workforce efficiency, operational visibility, and customer experience through Oracle functionality and process optimization.
• Ensure Oracle solutions align with overall business objectives, enterprise architecture, and cross-functional process design.

Duties/Responsibilities:

• Stay ahead of trends through continuous learning and certifications (e.g., Salesforce, Oracle Cloud).
• Work directly with clients to provide strategic insights and solutions tailored to their needs.
• Contribute to internal initiatives and help shape our presence in Colombia.
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