Remote Passport Services Agent

iVisa is expanding its Colombia-based team to support passport customers over the phone. You will handle scheduled calls, guide applicants through the process, and ensure clear, accurate information is documented in our CRM. The role emphasizes concierge-level service, ownership of cases, and the ability to manage calls during U.S.

business hours from Colombia. The position requires near-native English, strong communication skills, and at least one year in a phone-based customer service role.