Head of QA

hace 1 día

Cartagena de Indias, Bolívar, Colombia Plan A Technologies A tiempo completo

<div><h3>Job Overview</h3>
<p>Plan A Technologies is looking for a <b>Head of QA</b> to transform our QA function from a group of individual contributors into a structured, high-performing department. You will not be walking into a maintenance mode role. We need you to build the QA Playbook—defining how we test, the tools we use, and the standards we uphold to ensure our projects are delivered with high quality.</p>
<p>Your main goal is to build a centralized QA ecosystem that guarantees consistent delivery quality. You will define standards, mentor the team, and directly peker impact client satisfaction by reducing production issues.</p>
<p>Please note: you must have at least 10+ years of experience in Quality Assurance, with at least 5+ years in a leadership role (Lead QA, QA Manager, or Head of QA) managing teams of 10+ people to be considered for this role.</p>
<h3>JOB RESPONSIBILITY</h3>
<ul>
<li>Process & Framework Construction (The QA Playbook)</li>
<li>Audit the current state of QA across all projects.</li>
<li>Design and implement a unified QA Standard Operating Procedure (SOP). This includes standardizing test plans, bug report formats, testing environments, and release criteria.</li>
<li>Create a QA Knowledge Base and onboarding roadmap so that any new QA engineer knows exactly how to work from Day 1.</li>
<li>Quality Improvement & Client Satisfaction</li>
<li>Take ownership of the overall quality metric. Reduce the Defect Leakage Rate to clients.</li>
<li>Investigate recent client complaints regarding quality; perform Root Cause Analysis (RCA) and implement systemic fixes to prevent recurrence.</li>
<li>Establish Quality Gates in the SDLC—ensuring no product is released to a client without meeting your defined criteria.</li>
<li>People Management & Leadership</li>
<li>Manage, mentor, and motivate a distributed team of 20+ QA Engineers (Manual and Automation).</li>
<li>Conduct performance reviews, define career paths, and identify skill gaps.</li>
<li>Handle resource allocation: assess incoming projects and assign the right QA talent based on technical skills and domain knowledge.</li>
<li>Strategy & Technology</li>
<li>Define the roadmap to transition from purely manual testing to a healthy mix of manual and automated testing.</li>
<li>Select and standardize the tool stack (Jira workflows, TestRail, Automation frameworks, CI/CD integration).</li>
<li>Act as the final escalation point for all quality-related issues.</li>
</ul>
<h3>Experience</h3>
<ul>
<li>BS in Computer Science, Software Engineering or equivalent practical experience</li>
<li>10+ years of experience in Quality Assurance, with at least 5+ years in a leadership role (Lead QA, QA Manager, or Head of QA) managing teams of 10+ people.</li>
<li>Outsourcing/Agency background: You understand the dynamics of working with multiple clients, changing deadlines, and different time zones.</li>
<li>Process Architect: Proven experience building QA processes from scratch. You can show us examples of workflows or standards you have implemented.</li>
<li>English Proficiency (C1/Advanced): Ability to communicate complex technical concepts to international clients and write clear, professional documentation.</li>
<li>Technical Grip: Solid understanding of SDLC, CI/CD pipelines, and API testing. You don't need to code daily, but you must be able to challenge and guide Automation Engineers.</li>
<li>Data-Driven Mindset (KPIs & Metrics): Experience defining and tracking QA metrics such as Defect Leakage Rate, Defect Removal Efficiency,ásticas Test Coverage. You must be able to use data to prove to the business that quality is improving.</li>
<li>Presales & Estimation Expertise: Experience working with Sales/Account Managers to estimate QA hours for Statements of Work (SOW). You know how to price testing efforts correctly so the company remains profitable.</li>
<li>Structured Root Cause Analysis (RCA): A proven track record of handling Post-Mortems. When a client complains, you have a method to investigate the failure and implement a systemic fix.</li>
<li>Automation Strategy & ROI: You understand that automation is an investment. You have experience determining when to automate to get the best ROI for the client, rather than just automating nuevo.</li>
<li>Crisis Management & Escalation Handling: Experience acting as the Firefighter. You are comfortable jumping on calls with unhappy clients to explain what went wrong technically and providing a reassuring plan to fess it.</li>
<li>Artificial

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