(Afirmativa para Personas con Discapacidad)CX Vendor Management Analyst

Company Overview

DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

Team Overview

About the Role We are looking for a Vendor Strategy Analyst to oversee the governance of tools, vendor processes, and financial controls. This role demands a high level of autonomy, critical thinking, and a sharp analytical mindset to manage complex payments, validate billing, and ensure flawless invoice approval workflows. You will go beyond operational support, acting as a key driver for process improvement, cost reduction, and strategic platform management alongside cross-functional teams.

Role Responsibilities

Key Responsibilities

1. Strategic Partner Management & QBRs

• BPO Evaluation: Oversee the end-to-end performance evaluation workflow for strategic CX partners, ensuring strict adherence to assessment timelines and delivering highly accurate data and final evaluation reports.
• Quarterly Business Reviews (QBRs): Lead the planning and organization of strategic QBRs with key vendors. Manage meeting agendas, prepare presentation materials, validate data accuracy, and ensure all logistical aspects are flawlessly executed on time to drive impactful business discussions.

2. Complex Payments & Financial Governance (Close the Loop)

• Own the end-to-end invoice approval workflow, ensuring adherence to the process timeline, strict compliance and proactive alignment with stakeholders to avoid bottlenecks.
• Perform deep-dive validations of vendor billing and complex invoices, applying a strong critical sense to identify discrepancies, incorrect charges, or inefficiencies before processing.
• Track and manage Purchase Order (PO) creation anticipating payment needs.
• Maintain rigorous organization and tracking to guarantee 100% of valid invoices are processed and paid within their due dates, actively preventing delays or service interruptions.

3. Platform Governance (Genesys & Infobip)

• Manage platform divisions (CX and Safety), overseeing user allocation, updates, and deactivations.
• Analyze platform consumption by region and business line, developing highly accurate and actionable usage reports.
• Drive cost reduction initiatives by monitoring platform usage, identifying inefficiencies, and engaging directly with teams to correct improper allocation.

4. Management Reporting & Visibility

• Provide continuous and proactive visibility into the area's core metrics by developing, updating, and distributing key departmental reports, specifically:
  • Payment Reports (tracking statuses and financial health).
  • Tool Utilization Reports (focusing on Genesys and Infobip consumption).

Role Qualifications

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Engineering, or related fields.
• Advanced English skills (written and spoken).
• Advanced Google tools skills (docs, sheets).
• Exceptional analytical and critical thinking skills, specifically geared toward financial validation and solving complex payment issues.
• Outstanding organizational skills with a proven track record of managing workflows, SLAs, and multiple stakeholders effectively.
• Proactive mindset, strong ownership attitude, and clear communication skills.

Nice to Have

• Background in Accounts Payable (AP), Procurement, or Financial Operations.
• Previous experience with ERPs, contract management, or billing validation routines.
• Knowledge of continuous improvement methodologies and data reporting.
• Experience or strong interest in leveraging AI tools to drive automation, optimize workflows, and bring innovative efficiencies to daily operations and support processes.

EEO Statement

Creamos valor para nuestros clientes: nos esforzamos por crear siempre experiencias valiosas para nuestros usuarios en todo lo que hacemos. Nuestro enfoque es siempre innovar nuevas experiencias que sean seguras, placenteras y eficientes.

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