Call Center Representative

Hace 6 días

Bogotá, Bogotá, Distrito Capital, Colombia MicroSourcing Jornada completa $ 20 - $ 27 Por obra

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Call Center Representative (Healthcare) - Intermediate

Location: Bogotá, Colombia

Employment type: Full-Time, On-Site

Overview

We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.

Key Responsibilities

Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
Conduct standard triaging to determine the appropriate level of care or next steps for patients.
Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
Maintain wrap‑up time under 60 seconds after each call to ensure efficiency and service quality.
Adhere to established accuracy and productivity standards.
Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
Collaborate with internal teams, providers, and administrative staff to support smooth patient coordination.
Provide excellent customer service and maintain a professional tone at all times.

Qualifications

2+ years of experience in a healthcare call center or similar environment.
Knowledge of medical terminology, triaging procedures, and patient intake processes.
Strong computer and data entry skills with attention to accuracy.
Ability to multitask in a fast‑paced environment while maintaining service quality.
Excellent verbal and written communication skills.
Strong understanding of patient privacy and compliance standards.

MicroSourcing is an equal opportunity employer. We are committed to fostering an inclusive culture and welcoming candidates of all backgrounds to apply.

Call Center Representative

Guarda esta oferta y sigue tu búsqueda

Call Center Representative (Healthcare) - Intermediate

Overview

Key Responsibilities

Qualifications

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Call Center Representative

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Call Center Representative (Healthcare) - Intermediate

Overview

Key Responsibilities

Qualifications

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