IT Service Desk Lead | Incident Management
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Eurofins Scientific is seeking an IT Service Desk Coordinator to lead first-line support and coordinate workload across IT Systems Users within an assigned scope. The role focuses on consistent service delivery, escalations handling, and improving incident resolution across regions.
You will work with Windows environments, Microsoft 365, Active Directory, VPN, and remote-support tools, delivering clear communication and reliable user support with a customer-first mindset.