Phone Operator

Are you a great communicator who also loves staying organized? Dimov Tax is hiring a Phone Operators to be the first voice our clients hear.

What you'll be doing:

• Answer and manage inbound client calls in a professional and friendly manner
• Listen to client needs and route or resolve inquiries efficiently
• Take accurate messages and follow through on call-backs — every time
• Enter and update client information in our CRM system
• Navigate multiple systems simultaneously while on a live call

What we're looking for:

Phone & Communication Skills:

• Clear, professional speaking voice with strong grammar and tone
• Active listener — you understand the issue before you respond
• Calm and empathetic with frustrated or confused callers
• Able to guide a conversation to resolution without rushing the client

Admin & Technical Skills:

• Typing speed of 40+ WPM with strong accuracy
• Experience with CRM platforms
• Proficient in Microsoft Office or Google Workspace (Excel, Word, Docs, Sheets)
• Able to multitask across systems while maintaining a natural phone conversation

Nice to have:

• Experience in a tax, accounting, or financial services setting
• Familiarity with tax terminology or client intake processes
• Experience with a multi-line phone system