GBS Intermed Collections Assoc
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Tätigkeitsbeschreibung:
Job Summary This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.
Responsibilities:
- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.
- Work to the enhance the current process Speak to internal/external customer when required to clarify any question or request.
Experience Required:
6 months of experience in administrative areas
Academic Profile:
Bachelor's degree OR at least last semester if is student OR at least 1 year within UPS for other academic profile levels (REQUIRED)
Other requirements:
- Excel required - Medium
- Solid Performance or above in last performance review
Languages:
English 85% (Fluent - Required)
Qualifications:
- Bachelor's Degree or International equivalent - Preferred
- Bachelor's Degree or International equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment - Preferred
Art der Anstellung:
Unbefristet
UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.
Future You bringt unsere Welt voran, indem wir liefern, was zählt.
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