P&C Operations Training Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.
S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview:The P&C Training & Learning Delivery Specialist ensures employees and managers have the knowledge and skills to work effectively as P&C transformation initiatives roll out. This role owns end-to-end training design and delivery for Workday enhancements, process changes, and digital capability rollouts.
Working closely with the Change Management Specialist, Business Analysts, and P&C Partners, this role builds training on a real understanding of stakeholder needs and readiness — turning the Change Management Specialist's impact assessments into practical, audience-appropriate learning experiences, and applying the reusable frameworks, tools, and methodology to deliver consistently at scale.
Major

Responsibilities:
Training Design & DeliveryLead the end-to-end design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts — developing and executing training in line with the approach and standards set out in the Global Workday Learning Strategy and Rollout Training Methodology.
Design and conduct training needs assessments ahead of every major rollout, building on the Change Management Specialist's stakeholder impact assessments, with a consistent methodology identifying what each user group needs, in what format, and by whenCreate a range of training assets appropriate to audience and context — job aids, quick reference guides, process guides, facilitator guides, and e-learning content — establishing reusable templates and standardsFacilitate live and virtual training sessions for P&C and non-P&C users across the organization, adapting delivery style for different audiences and contextsBuild an evaluation framework to measure training effectiveness through feedback, assessment, and post-training adoption data, iterating on content and delivery based on findingsEstablish and maintain a centralized training library, creating the structure and governance to keep materials current as systems and processes evolvePartnership & Knowledge ManagementPartner closely with the Change Management Specialist to ensure training design is grounded in real stakeholder readiness and impact findings, and coordinate on rollout timing and sequencingTrack training completion and content-effectiveness metrics, feeding into the team's broader adoption reportingBuild the team's training capability through reusable templates, toolkits, and standards applied across all P&C transformation projectsConduct post-implementation reviews on training effectiveness, using findings to improve future deliveryStay current on Workday training approaches and adult learning principlesJob

Requirements:
Work Experience3–5 years of experience in training/learning & development, ideally including system rollouts or process change contextsExperience building training tools, templates, or frameworksSolid working knowledge of Workday from an end-user or training perspective is a strong advantageInstructional design background or certification is an advantageExperience in a complex, matrixed organization preferredExperience creating microlearning content for adult learners and/or working with tools like Articulate 360, Adobe Suite, Moodle, or equivalentDemonstrated Skills and CompetenciesInstructional design capability: able to assess needs, build practical learning materials, and adapt content for different roles, formats, and audiencesConfident facilitator of live and virtual sessions for diverse groupsClear and adaptable communicator across audiencesData-aware: able to define training effectiveness metrics, interpret findings, and recommend actionWell-organized and able to manage multiple concurrent workstreams without losing detailWorking Environment:Standard office working environment with the ability to work remote 2-3 days per week.
This role is open to candidates located and with the right to work in Kenya, Lebanon, and Colombia.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way
- Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces polic