IT Incident Manager: Major Incident Response Lead
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Auxis in Bogotá, Colombia is seeking an experienced Incident Manager to own the lifecycle of ITIL incidents and restore services quickly while preserving SLA integrity.
You will coordinate major incident recovery across internal teams and third-party vendors, draft timely communications, and drive post-incident reviews for continuous improvement. This role operates in a fast-paced, 24x7 environment requiring strong leadership and communication skills.