Bilingual Customer Service Representative

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Bush and Bush Law Group A tiempo completo

Get AI-powered advice on this job and more exclusive features.

Become a Key Player at Bush & Bush Law Group as a Bilingual Customer Service Representative

Bush & Bush Law Group, a leading personal injury law firm, is on the lookout for a friendly and dedicated Bilingual Customer Service Representative to join our team. This vital role is essential in providing outstanding service to our clients and contributing to their overall experience with our firm.

About the Role:

As a Bilingual Customer Service Representative, you will be the first point of contact for clients, addressing their needs and ensuring they receive the information and support they require. Your exceptional communication skills and empathy will play a crucial role in assisting clients during their legal journeys.

Compensation: $4-$7 an hour.

Requirements

Key Responsibilities:

  • Client Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
  • Information Gathering: Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
  • Case Management Support: Assist clients in navigating their cases by providing updates and information about the legal process.
  • Problem Resolution: Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
  • Administrative Tasks: Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.
Qualifications:
  • Fluent in both English and Spanish is a must.
  • High school diploma or equivalent required; some college education preferred.
  • Previous experience in customer service, preferably in a legal or office environment.
  • Strong communication skills, both verbal and written, with a customer-centric approach.
  • Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.
Benefits
  • Positive Culture: Be part of a supportive and innovative team.
  • Professional Growth: Opportunities for career advancement and ongoing professional development.
  • Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Bilingual Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    Become a Bilingual Customer Service RepresentativeAre you looking for a challenging and rewarding career opportunity? Do you have excellent communication and problem-solving skills? We are seeking a highly motivated and detail-oriented individual to join our team as a Bilingual Customer Service Representative. In this role, you will provide exceptional...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Bush & Bush Law Group A tiempo completo

    Become a Key Player at Bush & Bush Law Group as a Bilingual Customer Service RepresentativeBush & Bush Law Group, a leading personal injury law firm, is on the lookout for a friendly and dedicated Bilingual Customer Service Representative to join our team.This vital role is essential in providing outstanding service to our clients and contributing to their...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Bush & Bush Law Group A tiempo completo

    Become a Key Player at Bush & Bush Law Group as aBilingual Customer Service Representative Bush & Bush LawGroup, a leading personal injury law firm, is on the lookout for afriendly and dedicated Bilingual Customer Service Representative tojoin our team. This vital role is essential in providingoutstanding service to our clients and contributing to...

  • Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Talentpop App A tiempo completo

    Customer Service Representative (Voice-Blended) – Join Our TeamAbout the Role We are looking for Customer Service Representatives who are passionate about providing exceptional customer support through voice and non-voice channels.If you excel at problem-solving, enjoy engaging with customers, and thrive in a fast-paced environment, this opportunity is for...

  • Customer Service Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    We are looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to users.Responsibilities:Support users from different regions and technical teams.Educate users on software applications and system functionality.Escalate complex issues to senior...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    At Teleperformance Colombia, we offer exciting career opportunities as a Bilingual Customer Service Representative. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.Why Choose Us?We are a company that values innovation, diversity, and career growth. With over 45 years of...

  • Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Opus A tiempo completo

    Customer Service Representative - Bogota Job Title: Customer Service Representative Job Description: We are seeking a Customer Service Representative (CSR) to join our team.The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person.Responsibilities:...

  • Customer Service Representative

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH**Customer Service RepresentativeWe are looking for a Contract Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role.Responsibilities of the position include:Providing excellent customer...

  • Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    **Job Description:**We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, or chatAnalyze and resolve customer issues in a timely and professional...

  • Customer Service Representative

    hace 7 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    **Job Description**Sr. Representative Customer Service Ops is responsible for order management activities, including scheduling deliveries and appointments, processing orders, and tracking order support. Additionally, they manage invoice activities such as invoicing customer sales orders, facilitating invoice corrections, and reviewing customer billing...