Financial Operations Supervisor
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About the Role
We are seeking an experienced Accounts Payable Supervisor with strong leadership skills and extensive Finance & Accounting knowledge to oversee day-to-day operations, drive process excellence, and lead high-performing teams.
This position requires advanced expertise in Accounts Payable (AP) and prior team handling experience (more than 15 people), which are critical components of the role.
Key Responsibilities
- Lead overall Finance & Accounting (F&A) operations and manage daily service delivery.
- Oversee and optimize Accounts Payable, Accounts Receivable, and General Accounting processes.
- Manage client and stakeholder relationships, ensuring high levels of service and satisfaction.
- Handle escalations and drive effective communication with internal and external stakeholders.
- Develop and track operational metrics, KPIs, and performance reports on a weekly, monthly, and quarterly basis.
- Monitor productivity, SLA compliance, quality standards, and team performance.
- Prepare MIS reports, dashboards, and operational reviews.
- Drive continuous improvement and quality initiatives across the operation.
- Identify process inefficiencies and implement solutions to strengthen controls and increase operational efficiency.
- Conduct quality audits and client reporting activities.
- Coach, mentor, and develop team members to enhance performance and career growth.
- Provide ongoing training and support on process updates and best practices.
Qualifications & Experience
Graduate or Postgraduate degree in Finance, Accounting, or a related field.
5+ years of relevant Finance & Accounting experience.
Strong hands-on knowledge of:
- Accounts Payable (AP)
- Accounts Receivable (AR)
- General Accounting
- Financial Operations Management
Previous experience leading teams in a BPO or Shared Services environment.
Proven people management and team leadership experience.
Required Skills
- Strong analytical and reporting capabilities.
- Advanced stakeholder and client management skills.
- Ability to coach, mentor, and provide constructive feedback.
- Strong customer service and quality orientation.
- Leadership and motivational skills
- Ability to prioritize and manage multiple operational activities in a challenging environment.
- Results-driven mindset with a focus on continuous improvement.
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