Dispatcher
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We are looking for a detail-oriented and proactiveDispatch Specialistto support daily final-mile transportation operations and maintain visibility across assigned routes, deliveries, and operational activities.The ideal candidate will haveat least 6 months of Dispatch experienceand strong communication skills in English. This role requires the ability to monitor operations in real time, identify exceptions, coordinate with internal operational leadership and carrier-partner managers, and ensure accurate and timely updates across multiple systems.
Key Responsibilities
- Monitor assigned final-mile van operations, including route, delivery, and operational status.
- Review activity across multiple operational systems and identify potential exceptions or issues.
- Communicate with internal operational leadership and managers supporting assigned carrier partners.
- Identify delivery and route issues, analyze available information, and determine appropriate next actions.
- Escalate operational issues that require additional leadership involvement or decisions outside the assigned authority.
- Maintain accurate and timely updates in systems of record and internal communication platforms.
- Follow up on open operational issues until the required action or resolution is confirmed.
- Support visibility into delivery performance, route execution, and operational exceptions.
- Prioritize issues based on urgency and potential impact on delivery execution.
- Document actions, updates, escalations, and outcomes to maintain accurate operational records.
- Maintain consistent communication and responsiveness throughout the assigned shift.
- Participate in team communications, operational meetings, training, and process updates.
- Adapt to changes in SOPs, workflows, systems, and operational requirements.
- Perform additional dispatch and operational support activities as assigned.
Requirements
- Minimum 6 months of experience in Dispatch is required.
- B2-C1 English level proficiency.
- Previous experience monitoring routes, deliveries, drivers, or transportation operations.
Requerimientos- Educación mínima: Universidad / Carrera Profesional
años de experiencia
Idiomas: Inglés
Palabras clave: controlador, despachador, dispatcher
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