KPI-Driven Real-Time Operations Analyst

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering -...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Location: Colombia - Bogota Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an optimal...

Sezzle is seeking a Shopper Risk Fraud Operations Analyst to monitor real-time transactions for potential fraud and perform in-depth investigations. The role blends data analysis with policy-driven decision making in a fast-paced fintech environment.The candidate will collaborate with data scientists and engineers to improve fraud prevention mechanisms,...

IntouchCX in Bogotá is seeking a Real Time Analyst to monitor performance, adjust staffing, and forecast volumes to keep client SLAs met. You will analyze data, communicate insights to managers and team members, and help optimize real-time operations. The ideal candidate has a high school diploma, strong Excel/Word skills, good communication, and the...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As...

One Touch Direct, LLC is seeking a focused WFM Analyst to join our Data Strategies team in Bogotá. The role emphasizes real-time monitoring, metrics management, and action planning to optimize workforce utilization in a fast-paced BPO environment. The candidate will maintain schedules, track call volumes, and deliver KPI reports, while ensuring compliance...

DHL Global Forwarding busca un Outbound coordinator para gestionar las operaciones diarias en la ubicación de Cota, Cundinamarca. Coordinará el proceso E2E Outbound, hará seguimiento de operaciones y de KPIs, y supervisará devoluciones físicas y logística inversa.Se requiere tecnólogo y 2 años de experiencia en roles similares; se valorará...

Real Time Analyst (RTA) | Presencial | [Bogota] ¿Qué harás en este rol? Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs. Gestionar la adherencia y los desvíos de staffing durante la jornada. Identificar riesgos operativos y proponer acciones correctivas inmediatas. Coordinar con supervisores y líderes...