Technical Support Representative Barranquilla

Hace 7 días

Perímetro Urbano Barranquilla, Atlántico, Colombia Atlantic Quantum Innovations Jornada completa $ 12 - $ 18 Por obra

Are you passionate about technology and helping users solve technical issues?

Join Atlantic Quantum Innovations as a Technical Support Representative and become part of a dynamic team providing assistance to customers in both English and French.

If you enjoy troubleshooting, problem-solving, and delivering exceptional customer experiences, this opportunity is for you.

Role Purpose

Provide first-level technical support by assisting customers with technical inquiries, troubleshooting issues, and ensuring timely resolution while maintaining service quality standards.

Job Responsibilities

  • Diagnose and resolve customer technical issues.
  • Assist users through phone, chat, or email support channels.
  • Escalate complex cases when required.
  • Document interactions accurately.
  • Deliver a positive customer experience during every interaction.
  • Follow established procedures and technical guidelines.

Requirements

  • English proficiency B2 or higher.
  • French proficiency B1 or higher.
  • High School Diploma.
  • Strong troubleshooting and analytical skills.
  • Excellent communication skills.
  • Previous technical support experience is a plus.
  • Full-time availability.

Preferred Skills

  • Basic understanding of computers, software, and internet connectivity.
  • Customer service orientation.
  • Problem-solving mindset.
  • Attention to detail.
  • Ability to work in a fast-paced environment.

What We Offer

  • Direct contract with the company
  • Paid training
  • Career growth opportunities
  • Multicultural work environment
  • Professional development programs
  • Competitive compensation package
  • Excellent workplace culture
  • Stability and long-term growth