Junior Support Engineer

Hace 2 días

Colombia Sombra Jornada completa $ 60 - $ 90 Por obra

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Strong written and verbal communication skills, with the ability to communicate effectively with business users and technical teams.
Ability to read and analyze application logs to identify the source of issues.
Ability to create clear and accurate technical documentation.
Experience supporting production applications and understanding end-to-end systems and processes.
Experience managing Windows Servers and Linux/Unix Servers.
Experience with monitoring and alerting tools such as PagerDuty, Dynatrace, Elastic Stack, and Grafana.
Experience with containerization technologies such as OpenShift and Pivotal Cloud Foundry.
Knowledge of REST/SOAP, web troubleshooting, and Bash/Shell scripting.
Experience with ITIL, application custodianship, and implementing SRE practices.

Maintain system stability and drive continuous improvement using DevOps/SRE and cloud technologies.
Assist with software deployments during and outside regular working hours.
Coordinate with global team members to ensure system issues are fully resolved.
Ensure supported applications comply with enterprise standards.
Oversee and troubleshoot batch processing, resolve related issues, and ensure source systems are updated correctly.
Create and maintain support documentation and training materials for new applications, processes, and system changes.
Support application health and uptime by configuring and using monitoring and alerting tools.
Troubleshoot technical application issues, ensure effective handoffs from development teams, and track incidents and problems according to ITIL standards.