Collections Specialist

Hace 3 días

Bogotá ciudad, Bogotá, Distrito Capital, Colombia Xploy Solutions Jornada completa $ 42 - $ 65 Por obra

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We are seeking a compassionate, assertive, and detail-oriented Medical Collections

Specialist to oversee patient responsibility and private pay balances. In this role, you will

manage outstanding accounts receivable after insurance has processed, work with

Medicaid-pending or Medicaid liability accounts, and directly engage with patients and their

family members or legal guarantors to resolve balances.

Patient & Family Engagement: Directly contact patients, family members, power of

attorneys (POAs), or legal guardians via phone and mail to discuss outstanding balances

and secure payment.
Private Pay & Patient Responsibility: Resolve self-pay balances, co-pays,

deductibles, coinsurance, and private room rate differences in a firm yet empathetic

manner.
Medicaid Collections: Work with residents and families to manage Patient Liability

Amount (NAMI/Spend-down) balances and address payment gaps during Medicaid

application or renewal processes.
Payment Plans & Settlements: Negotiate manageable payment arrangements and

settlements within company financial guidelines.
Account Resolution: Identify delinquent accounts for escalation, bad-debt write-offs, or

third-party collection agencies when necessary.
Compliance & Record Keeping: Maintain meticulous notes in the billing software while

adhering strictly to HIPAA, FDCPA, and state regulatory standards.

Experience: 2+ years of healthcare collections, patient financial counseling, or accounts

receivable experience.
Communication Skills: Exceptional verbal communication and conflict-resolution skills.

You must feel completely comfortable having direct, sensitive financial conversations

with residents' family members.

Medicaid Familiarity: Solid understanding of Medicaid patient liability, spend-downs,

and how Medicaid coverage affects patient responsibility.
Software Proficiency: Experience with healthcare billing/EHR systems (e.g.,

PointClickCare, MatrixCare, Epic, or similar) and Microsoft Excel.
Mindset: Strong negotiation skills balanced with empathy, patience, and high emotional

intelligence.