Customer Service Associate – Consumer Products Support
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If you are looking for customer service jobs or call center job vacancies in Colombia within a structured, performance-driven contact center environment, this role is designed for professionals who can manage high interaction volumes while delivering clear, solution-focused support. Fusion CX is hiring Customer Service Associates for a blended customer support process supporting consumer-facing operations that rely on accuracy, responsiveness, and consistent service delivery. This is an on‑site opportunity for candidates seeking contact center jobs in Colombia, customer support roles, or customer service associate positions in a metrics‑driven environment.
Job Description
About the Role
As a Customer Service Associate - Consumer Products Support, you will be responsible for handling inbound customer interactions, resolving issues efficiently, and maintaining accurate documentation across systems. The role requires strong problem-solving skills, attention to detail, and the ability to meet defined service-level targets. This is a full‑time, work‑from‑office role based in Colombia.
Key Responsibilities
Efficiently manage a high volume of inbound calls and support tickets
Identify customer needs, research issues, and provide clear solutions via phone support
Accurately document all customer interactions in the designated call center database
Meet individual and team performance targets, including FRT, CSAT, resolution rates, and other defined KPIs
Follow standard operating procedures and quality guidelines consistently
Maintain professionalism, clarity, and accuracy across all customer communications
Responsibilities may evolve based on operational requirements.
Job Requirements
Education
Graduation from a recognized institution
Experience & Skills
Prior experience in customer service or contact center operations preferred
Ability to handle high interaction volumes with consistency and accuracy
Strong verbal communication and problem‑resolution skills
Comfort working with ticketing and customer support systems
Ability to work in a structured, KPI‑driven environment
Capability to work independently in a work‑from‑office setup
Work Mode
Work From Office (WFO)
Location: Colombia
Why Join Fusion CX?
Fusion CX offers call center job vacancies or customer service jobs in Colombia across diverse consumer support operations, providing structured workflows, clear performance metrics, and a professional work environment. Employees gain exposure to high-volume customer interactions while building long-term stability and growth within a global CX organization that values accountability, consistency, and people‑first operations.
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