Account Supervisor – Carrier Sales

We are looking for an experienced and highly organized Account Supervisor with a strong background in Carrier Sales and team leadership to oversee daily transportation operations and support carrier capacity, shipment coverage, and account performance.

The ideal candidate will have at least 2 years of experience in Carrier Sales, combined with leadership experience in a logistics or transportation environment. This role requires strong negotiation, communication, problem-solving, and organizational skills, as well as the ability to manage carrier relationships, support the team, handle urgent shipments, and ensure accurate updates across transportation systems.

Key Responsibilities

• Oversee daily Carrier Sales and transportation operations, ensuring shipments are properly covered and monitored.
• Lead, support, and coordinate the Carrier Sales team to ensure daily priorities and operational requirements are met.
• Build and maintain strong relationships with carriers and transportation partners.
• Source and communicate with carriers to secure capacity for assigned shipments.
• Negotiate rates and transportation requirements with carriers while supporting company margins and operational needs.
• Monitor shipment coverage, carrier acceptance, and potential capacity issues.
• Track and follow up on hot, urgent, and time-sensitive shipments.
• Perform and oversee Track & Trace activities to ensure accurate shipment visibility.
• Coordinate with carriers and drivers regarding pickup, delivery appointments, delays, and operational exceptions.
• Review and validate shipment information, carrier details, and TMS updates.
• Ensure accurate order entry and system updates, including pickup/delivery details, appointments, equipment, weight, pieces, contacts, and references.
• Monitor the team inbox and prioritize urgent and same-day requests.
• Identify operational issues and ensure appropriate escalation and follow-up.
• Generate and review customer reports and shipment visibility updates.
• Collaborate with Account Management, Operations, Accounting, and other internal teams.
• Support training, coaching, and performance development of Carrier Sales team members.
• Help ensure proper processes, communication standards, and workflows are followed across the team.
• Coordinate with other shifts to maintain continuous operational coverage.

Requirements

• 2+ years of experience in Carrier Sales is required.
• Previous leadership or team lead experience is required.
• Experience in logistics, transportation, freight brokerage, or carrier management.
• Strong experience building and maintaining carrier relationships.
• Experience with carrier sourcing, capacity management, and rate negotiation.
• Strong understanding of transportation operations and shipment lifecycle.
• Experience with Track & Trace and TMS systems.
• Strong English communication skills, both written and verbal (B2–C1 required).
• Spanish/English bilingual communication skills are preferred.
• Strong negotiation, problem-solving, and decision-making skills.
• Excellent multitasking and prioritization abilities.
• Strong attention to detail and data accuracy.
• Ability to lead a team in a fast-paced, time-sensitive environment.
• Ability to manage urgent requests and competing priorities.
• Strong organizational and time-management skills.
• Professional communication skills with carriers, customers, drivers, and internal teams.