AI-Enhanced SaaS Customer Support Specialist

Company Description Palomma (YC W23) helps real estate property managers and developers sell more, get paid faster, and increase profitability through AI agents and specialized fintech solutions. The company focuses 100% on the real estate sector, offering tools tailored to the needs of real estate professionals. By combining advanced technology with deep...

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our...

Medellin, Colombia | Posted on 09/21/2026At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert...

Allego is seeking a Customer Success/Support professional to partner with CSMs, configure Allego features, manage requests, lead sessions, and collaborate with Support to ensure adoption and success across a portfolio of Digital customers. The role requires 1–2+ years in customer service or account management, strong technical aptitude, quick learning, and...

A leading tech company based in Medellín, Colombia is seeking a Junior Support Specialist to provide exceptional client support through various channels. The ideal candidate will have 1-2 years of experience in product support, preferably in a SaaS environment, and exceptional communication skills. Responsibilities include troubleshooting client issues,...

UPS in Medellín, Colombia is seeking a dedicated Customer Service professional to provide comprehensive support to external and internal stakeholders across Sales Support, Billing, Claims and Commercial Functions. You will help resolve inquiries, complaints and cases through calls, emails, SMS and chats, ensuring positive relationships and timely...

SOLVO S.A.S is seeking a Technical Support Specialist to provide technical support for a SaaS platform used by local governments and municipalities. The role is 100% remote with Advanced English (C1) and a Monday–Friday schedule aligned to ET hours.Responsibilities include incident management, ticket documentation, issue resolution, SQL/HTML-based...

Prometeo Talent is seeking a Technical Support Representative to join our remote Latin America team. You will assist contractors with platform navigation, provide technical guidance, and conduct demonstrations to help users maximize the software.You will own customer issues from first contact to resolution, escalate complex cases when needed, and document...

TaskUs Colombia SAS is hiring for a bilingual Customer Service position in Medellín. The role includes handling inbound and outbound calls, emails, and live chat while maintaining high customer satisfaction according to client guidelines.The position is full-time (48 hours/week) and on-site in the Medellín area, requiring advanced English and residency in...