Associate Clinical Experience Analyst
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Are you passionate about customer experience and healthcare? We are looking for an Associate Clinical Experience Analyst to serve as a key point of contact for customers, providing clinical support, managing escalated inquiries, and ensuring an exceptional customer experience throughout the resolution process. This role is ideal for candidates with a customer-facing mindset who can combine strong communication skills with clinical or life sciences knowledge.
What You’ll Do
- Act as a primary contact for internal and external customers, handling complex and escalated inquiries with professionalism and empathy.
- Support customers by providing accurate clinical information and coordinating solutions across different teams.
- Manage and document medical inquiries following established processes and quality standards.
- Partner with laboratory, pathology, and operational teams to ensure timely case resolution and customer satisfaction.
- Identify trends in customer inquiries and recommend improvements to enhance the overall customer experience.
- Assist in developing training materials and supporting continuous learning initiatives.
- Maintain accurate records and documentation in compliance with standard operating procedures.
What We’re Looking For
- Bachelor’s degree in biology, Life Sciences, Healthcare, or a related field; equivalent combinations of education and experience will be considered.
- Experience in customer service, customer support, patient support, healthcare operations, clinical support, or related customer-facing roles.
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