Remote eCommerce Support Specialist
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Tidal is hiring a Customer Support Specialist (eCommerce) on a remote, independent contractor basis to support a technology company helping creators run online shops and memberships. You will manage Zendesk tickets, handle orders, refunds, and memberships, and escalate complex cases while maintaining empathy and accuracy.
The role requires 2–4 years in customer support or similar, strong English communication, and overlap with US business hours. Approximately 40 hours/week, full-time commitment.