Global Customer Experience Analyst — Post-Sales

EF Language Abroad is looking for a Customer Experience Analyst in Bogota, Colombia. You will manage post‑sales activities, including payments, travel logistics, visa support, and coordinating with partner schools, ensuring a smooth student experience from purchase to departure.

The role emphasizes empathy, organization, and proactive problem solving, with duties spanning crisis management, satisfaction follow-up, and process improvement inside a global team.