Tier 2, Customer Care
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Colombia, Colombia | Posted on 08/04/2026
Department / Area: Technical Support / CustomerService
Support Type: B2B, B2C, and B2B2C
Job Summary
Responsible for providing specialized technical supportwithin the domain registration and DNS management industry, handlinghigh-complexity incidents that exceed the scope of first-level support. Acts asa technical liaison between clients, partners, and engineering teams, ensuringaccurate diagnostics, effective communication, and timely incident resolution.
Main Responsibilities
- Configureand resolve incidents involving DNS records (A, MX, CNAME, TXT, NS).
- Managedomain registration and transfer processes (gTLDs and ccTLDs).
- AdministerWHOIS contact details and ensure compliance with specific requirements ofvarious registries (ISNIC, DENIC, among others).
- Providesupport for registrar API integrations and webhook configurations.
- Validateauthentication flows (authorization codes, ownership verification).
- Diagnoseand clearly communicate technical incidents to clients, partners, andinternal teams.
Full-time position
Work from Home
Prepaid Medicine: Your health is our priority
Life Insurance: Peace of mind for you and your loved ones
Indefinite-Term Labor Contract: Stability and all legal benefits included