CX Strategy Leader — End-to-End Customer Experience

Hace 3 días

Bogotá ciudad, Bogotá, Distrito Capital, Colombia Culligan Colombia Jornada completa $ 180 - $ 240/año

Culligan Colombia is seeking a Customer Experience Manager to lead the CX strategy and Service Excellence in Colombia. This senior role connects customer insights, operational performance and business results to strengthen satisfaction, retention and profitability.

You will design and drive the end-to-end customer journey, lead Voice of Customer programmes, monitor key CX metrics and translate insights into action plans across the business.