Application Support Engineer
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Seeking a Mid-Level Application Support Engineer with strong troubleshooting skills and a solid foundation in software engineering. This is a hands‑on technical role supporting a diverse application ecosystem spanning Classic ASP, .NET (Web and Desktop), SQL Server, and SSIS. You’ll play a key role in maintaining the health of our internal applications, while progressively taking ownership of break/fix and light development work. This role is ideal for someone with mid‑level experience who enjoys dissecting complex systems, supporting business users, and is motivated to grow into a more advanced engineering or system modernization role over time.
Responsibilities
- Strong problem‑solving instincts and a calm, collaborative approach to high‑pressure incidents.
- Comfortable using version control systems (e.g., Git, Azure DevOps) and working within branching strategies.
- Strong SQL skills: capable of writing/debugging complex queries and analyzing stored procedures.
- Proficient in reading and debugging Classic ASP and .NET (VB.NET/C#) codebases.
- Provide technical support for internal applications across Classic ASP, .NET (WinForms, Web Forms, MVC), SQL Server, and SSIS workflows.
- Investigate and resolve application issues, ranging from configuration errors and data anomalies to code‑level bugs.
- Own the full support lifecycle: triage, root cause analysis, solution implementation, and documentation.
- Collaborate with our business partners and engineering teams to reproduce bugs and validate fixes.
- Work within source control and CI/CD pipelines to deploy hotfixes and enhancements as needed.
- Contribute to system modernization efforts by identifying areas for refactoring or replacement.
- Create and maintain documentation for support procedures and technical knowledge base.
- Participate in triage responsibilities and production monitoring.
Qualifications
- 3–5 years of progressively senior experience in technology support, design, development, and delivery.
- Experience with app development/integration using .NET and Classic ASP for both web‑based and desktop applications.
- Familiar with Windows services, IIS, and job scheduling (e.g., SSIS, Task Scheduler).
- Experience with T‑SQL, Kafka, SignalR, web services, Git, and MVC.
- Familiarity with CI/CD and Azure DevOps.
- Familiarity with legacy Microsoft languages (VB, ASP).
- Strong written and verbal communication skills; ability to convey complex technical information clearly to both technical and non‑technical audiences.
- Sense of urgency, and ability to problem solve on the fly.
- Strong analytical and problem‑solving skills.
Education
- Bachelor’s Degree in computer science or related field.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Textile Manufacturing
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