Trilingual Customer Service Representative English
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Customer Service Representative (English & French)
Location: Remote Employment Type: Full-Time Languages Required: English C1 and French C1 (written and spoken) Schedule: Full availability required
Position Overview
We are seeking a Customer Service Representative to join our remote team and deliver an exceptional customer experience through chat support. In this role, you will assist customers with inquiries, troubleshooting, order-related questions, and general support while maintaining a high standard of service and professionalism.
The ideal candidate has excellent communication skills in both English and French, is customer-oriented, detail-focused, and committed to delivering outstanding support experiences.
Responsibilities
- Respond to customer inquiries via chat in a professional, timely, and customer-focused manner.
- Assist customers with product purchases, order status requests, service inquiries, and general support needs.
- Troubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction.
- Maintain a high level of service quality in all customer interactions.
- Stay updated on products, policies, procedures, and industry trends to provide accurate information.
- Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills.
- Follow communication guidelines and utilize approved chat templates to ensure consistency and efficiency.
- Accurately document customer interactions in the company’s internal systems and databases.
- Adhere to schedules, productivity expectations, and performance metrics.
- Maintain professionalism, empathy, and courtesy during all customer interactions.
Requirements
- English proficiency: C1 or higher.
- French proficiency: C1 or higher.
- Previous experience in customer service, customer support, call center, chat support, or a similar customer-facing role.
- Excellent written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment.
- Comfortable using multiple software platforms and customer service tools simultaneously.
- Reliable internet connection and a suitable home office setup.
- Full schedule availability required.
Preferred Qualifications
- Experience providing support through live chat.
- Previous experience working in a fast-paced customer service environment.
- Familiarity with CRM or customer service management systems.
Benefits
- 100% remote position.
- Opportunity to work with an international team.
- Ongoing training and professional development.
- Dynamic and customer-focused work environment.
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