Hybrid Billing Associate — Manual Invoicing

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Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Bachelor's Degree in Administrative careers or related
• Intermediate English

Other Requirements

• Monday to Friday 6:00 a.m. to 3:30 p.m.
• Monday to Friday 6:30 a.m. to 4:00 p.m.
• On-site work with Rotation

Employee Type

Intern

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Job Description

We are looking for a reliable and detail-driven professional to join our team as an AR US - Import Brokerage Administrator. This role is responsible for executing high-impact Accounts Receivable (AR) cases resolution activities for the US and internal reconciliation, processing approximately 150 daily. In addition, this position manages a high-value portfolio of $5M monthly in COD and Credit Card payments, ensuring all transactions are recorded with accuracy, integrity, and full compliance with financial procedures. This role plays a key part in maintaining healthy cash flow, minimizing discrepancies, and supporting overall financial stability. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical skills, and is committed to accuracy and operational excellence.

Key Responsibilities

• Execute daily AR cases resolution (~150/day) accurately and on time.
• Manage and reconcile approximately $5M/month in COD and Credit Card payments.
• Ensure all cash postings and payment records comply with internal financial controls and procedures.
• Monitor and resolve discrepancies in payment applications to maintain data accuracy.
• Support cash flow management by ensuring timely application of incoming funds.
• Prevent and reduce Late Payment Fees (LPFs) through efficient processing and follow-up.
• Track and manage workload to avoid backlog and ensure SLA compliance.
• Collaborate with internal teams (Finance, AR, Operations) to resolve payment-related issues.
• Maintain audit-ready documentation and ensure compliance with financial standards.
• Identify opportunities to streamline processes and enhance efficiency.

Qualifications

• Bachelor's, Technical or technological degree in administrative or finance-related fields.
• Prior experience in administrative or finance related fields (6 months preferably)
• Intermediate English proficiency 70%
• Intermediate Excel skills and knowledge.
• Punctuality and strong sense of responsibility.
• Ability to work effectively in a team environment.
• Assertive and professional communication skills.

Work Modality

Hybrid (rotation every 2 months)

Work Location

Medellín

Grade

007

Schedule

Monday to Thursday: 7:00 a.m. - 4:00 p.m.

Friday: 7:00 a.m. - 3:30 p.m.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.