Client Success Manager – Marketing Agency

Tech Savvy Client Success Manager / Account Manager (English)

Location: Remote (U.S. EST hours, 9 AM – 6 PM)

Position: Full-Time | Long-Term Growth Potential

About the Role

We’re looking for a proactive, detail-oriented Client Success Manager to own client relationships and drive retention across 25–30 accounts.

You’ll be the face for our clients in the home-service niched marketing agency. This role requires fluent English (little to no accent), strong tech-savviness, and a background in marketing/lead generation through ads.

Your mission: keep clients happy, on board, and growing. From onboarding to execution to upsells — you’re the face of the relationship.

Core Responsibilities

💬 Client Communication: Manage daily client communication via Zoom, Slack, email, and Loom with clear, fluent English.

📊 Reporting & Performance: Present campaign performance, explain results in plain language, and educate clients on marketing strategy.

📅 Onboarding & Retention: Lead onboarding calls, handle client concerns, and fight cancellations with solutions-focused conversations.

✅ Task & Project Tracking: Use Asana and GoHighLevel to track deliverables, follow up with team members, and keep tasks moving.

📝 Documentation & Notes: Keep detailed notes, updates, and client records organized and up-to-date.

🚀 Upsell Opportunities: Identify opportunities to expand client accounts and collaborate with sales to close them.

🔧 Problem-Solving: Proactively surface risks or issues and bring solutions before they become client problems.

What Success Looks Like

• Clients feel understood, supported, educated, and confident in their campaigns.
• Accounts renew consistently — cancellations are rare and fought with strong retention efforts.
• Deliverables are completed on time, with no missed communication or dropped tasks.
• Performance insights and wins are shared clearly with clients and internal teams.
• Upsell opportunities are identified and handed off smoothly.

Qualifications

• Tech savvy — strong with tools like Zoom, Asana, Slack, Google Workspace, CRMs.
• Marketing & lead generation background — experience with ads (Facebook, Google, funnels).
• 2+ years of client-facing account management or CSM experience (agency experience a plus).
• Strong communicator — confident, professional, and able to simplify complex results.
• Highly organized with strong attention to detail, able to manage multiple accounts.
• Proactive, problem-solving mindset with the ability to de-escalate client frustrations.
• Full-time role (40 hours/week).
• Core working hours: 9:00 AM to 6:00 PM EST (with 1-hour break flexible).
• Paid in USD, growth opportunities with performance bonuses.

Why Work With Us

• Join a friendly, growth-driven remote team.
• Opportunities to learn, grow, and expand your skillset.
• Direct mentorship from leadership.
• Supportive work culture with long-term career growth potential.