Player Support Analyst, Intern

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real‑money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land‑based gaming businesses to create amazing, integrated experiences that keep players in the game.

The SENA Intern will lead the construction and launch of the HR Intelligence Hub: a digital ecosystem that centralizes and standardizes RSI Colombia’s Job Descriptions and HR Vendors directory. This role goes beyond administrative support – the person in this role will build two living tools the People team will rely on daily, incorporating governance logic, inclusive language standards, and maintenance protocols that ensure long‑term accuracy. The intern will work closely with the POPs team across all project phases.

What You’ll Do

• Diagnose the current state of the Job Descriptions bank and HR Vendors directory, identifying gaps, inconsistencies, and improvement opportunities.
• Standardize Job Description formats using inclusive language, a competency‑based approach, and alignment with RSI’s organizational framework.
• Build an interactive digital repository in Confluence with version history and a leader‑driven update request protocol.
• Audit and update the HR Vendors bank with strategic classification, an evaluation scorecard, and a contract and compliance status tracker (active / expiring soon / expired).
• Conduct 30‑minute validation sessions with area leaders for each Job Description review.
• Design a governance protocol to ensure future maintenance of both resources without depending on a single person.

What You’ll Bring

Hard Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Confluence, SharePoint, or similar digital collaboration platforms is a plus.
• Professional writing skills with inclusive and competency‑based language standards.
• Basic understanding of HR processes, document management, and administrative process design.
• Intermediate to advanced English level (B2) preferred.
• Currently enrolled professional student in Business Administration, Industry Engineering or a related field. Must be eligible to complete the SENA productive practice stage.

Soft Skills

• Strong attention to detail and organizational skills.
• Assertive communication with leaders, vendors, and cross‑functional teams.
• Autonomous, proactive work style with a solution‑oriented mindset.
• Effective time management and ability to prioritize multiple tasks.
• Collaborative approach and openness to feedback.

What Makes Us Great

• Comprehensive compensation
• Work‑life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top‑notch professionals who are passionate about what they do
• People‑oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self‑disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

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Rush Street Interactive uses AI‑assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions – final decisions are made exclusively by our recruiting and hiring teams.