Training and Quality Supervisor

We’re Hiring a Training & Quality Supervisor

42 weekly hours

Are you passionate about talent development, continuous improvement, and delivering world-class customer experiences? This is your opportunity to lead a high-impact Training & Quality team supporting one of the most iconic global brands.

Your Mission

As a Training & Quality Supervisor, you will lead and strengthen training and quality strategies to ensure operational excellence. You will have a direct impact on team performance, employee engagement, and client satisfaction across multiple lines of business.

Key Responsibilities

• Lead, coach, and develop a team of Trainers and Quality Evaluators .
• Design, manage, and maintain training schedules aligned with business needs.
• Ensure consistency, accuracy, and quality across training and transactional monitoring processes.
• Analyze performance metrics, identify trends, determine root causes, and lead corrective action plans.
• Conduct coaching, calibration, and development sessions to drive continuous improvement.
• Build strong partnerships with Operations, Client, Account Management, and internal stakeholders.
• Oversee audits, certifications, and compliance with internal and client standards.
• Lead Training & Quality initiatives and action plans that improve quality, efficiency, and results.

Candidate Profile

• 2–4 years of experience in a Contact Center, Training, and/or Quality environment.
• Proven experience leading teams and managing multiple priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Self-starter with a strong sense of urgency and ability to perform under pressure.
• Strong coaching, mentoring, and analytical skills.